Frequently Asked Questions

To sell your issuer-sponsored shares with Share Sales Direct, you will need the following documentation:

• Holding Statement no older than 12 months displaying SRN (Securityholder Reference Number) – We require an SRN to identify the owner of shares that are held by a share registry. We cannot accept dividend statements or statements with the SRN withheld. Click here to learn how to find your SRN
• Valid photo ID – This is required for us to validate the shareholder’s identity and their authority to sell their shares. Examples include a passport and/or driver’s license. Please see the identity verification tab.
• Bank Statement – This is required for us to deposit the proceeds of the sale into your nominated bank account.

The Australian Securities Exchange (ASX) is open from 10am to 4pm AEST.

If your transfer of stock into our custody is completed by 2pm AEST, your shares will be sold that day. A contract note (sale confirmation) will be sent to you on the day that the shares are sold by email. Transfers will usually settle into our custody 3 business days after you complete your application.

Optional

• Change of Name Certificate – This is only required if you are looking to sell shares registered under an old name, such as a married or maiden name.

We cannot locate your Securityholder Reference Number (SRN) for you, however, you can find your SRN on your holding or dividend statement.

If you do not currently have any of these documents, please request a copy directly from the share registry.

You can find a list of the largest companies on the ASX and their share registries below.

If your name has changed, you will need to present a copy of a certified change of name certificate in the identity verification step of the process.

A joint account is jointly owned by two or more individuals, enabling them to collectively make investment decisions and share responsibilities for the account. It allows joint account holders to collaborate on investment activities. The taxation of gains and losses may vary based on the joint ownership structure, and it's important for joint account holders to establish clear agreements regarding the account. 

An SMSF account is associated with a self-managed superannuation fund, a retirement savings vehicle managed by individuals or trustees on behalf of members. These accounts are used to invest the fund's assets, including shares, with the goal of growing retirement savings. SMSFs are subject to specific regulatory requirements and tax considerations, and trustees must adhere to strict compliance rules.

If you would like to sell shares held by a SMSF, please email us at support@sharesalesdirect.com.au or call us at 1300 092 575.

A company account is registered in the name of a corporation, allowing companies to buy and sell shares for business or investment purposes. Companies can use this type of account to manage their share portfolios. The tax treatment of gains and losses in company accounts may differ from individual accounts, and corporate regulations apply.

If you would like to sell shares held in a company account, please email us at support@sharesalesdirect.com.au or call us at 1300 092 575.

A trust account is associated with a trust entity, often used for specific investment or financial purposes. Trusts can hold and trade shares on behalf of beneficiaries or for the trust's objectives. The tax implications and legal structure of trust accounts can vary based on the type of trust, such as family trusts or discretionary trusts. Trust accounts serve unique financial goals and are subject to trust-specific considerations and benefits.